These terms conditions apply to consumers. Business customers are requested to contact firstname.lastname@example.org
Ordering of goods
Cookies must be enabled to use the internet browser so that you can buy products online without problems. Cookies are used to ensure the protection of privacy and information security for your transaction.
To continue shopping please activate the cookie use of the internet browser.
Using Internet Explorer browser enable the cookies in the following manner:
1. Go to the “Tools” menu and select “Internet Options”
2. Select the “Security” tab and change the security level to normal
Using Firefox browser enable the cookies in the following manner:
1. Click on “Tools”, then click on “Settings”
2. On “Privacy” tab select “Sites may set cookies”
Please contact us by e-mail email@example.com if you have any questions about cookies or if you wish to make your purchase by phone or email instead of the online store.
Shopping and delivery
The online store will send you an order confirmation after ordering. Please read it through carefully. The responsibility for the correct delivery and billing information lies always with the client. In case you do not receive an order confirmation, please check the e-mail address you gave us, and look in your junk mail folder.
By ordering you accept the current terms of delivery. These terms of delivery are valid only between ASF Sportswear OÜ and the customer.
Shipping costs are added to your order.
EU (European Union) countries
We reserve the right to change shipping rates at any time.
Orders are processed in order of arrival. Packages are sent out every working day, Monday to Friday, excluding holidays. The processing time for your order is approximately 2-4 working days from order confirmation. Should any issues arise with the delivery time, we’ll contact you by phone or e-mail.
Please inspect the package when picking it up. If the package or products have been damaged during transportation, make a damage report immediately in the post office. Then contact us.
Please note that failing to pick-up the package from the pick-up point is not the same as cancelling the order.
Returns & Warranty
Inspect your order immediately upon arrival. According to the EU consumer protection laws, there is a 14 day right to return from receipt. Claims require a dated proof of purchase for warranty returns. Always save the receipt of your purchase. The right for returns expires after 14 days. Please note that we do not redeem COD (cash on delivery) items.
The item to be returned or exchanged must be unused and in original condition. Tailor-made custom products are not eligible for return.
If you wish to return or exchange a product, first fill out the product return form, or provide the required information in another manner. Insufficient information prolongs the processing time of the returns. The cost of the return postage is always the responsibility of the client. It is advisable to ask for a receipt from your post office as proof, when sending back the item.
When you are returning only a part of your order we do not refund the postage fee.
If the returned item is part of an order eligible for free shipping, the return shipping cost is deducted from the amount to be refunded.
We comply with the statutory six-month liability for defects. Please note that this liability does not apply to defects resulting from incorrect use or deterioration resulting from normal wear and tear.
Once we have reviewed the returned product and found it eligible for a return, we will refund the amount to the customer within 30 days of receiving the product.